However, in the tough commercial world these two aspects go together hand in glove. It’s a powerful mix too, a cross between Coach, Mentor and Critic.
What I’m talking about here is adding a kind of ruthless positiveness to your agenda, one that really helps fine tune plans by providing a sounding board and reality check.
There’s an element of tough love, as an outsider I can question and challenge in a way that people working within your organisation never could.
It’s quite possible to be critical and constructive at the same time.
It’s about adding lots of fresh thinking to the mix, in a manner that really assists the decision making process. And this is one of the areas of consultancy that I love, as ideas from different industries can be highly transferable.
Something that never ceases to amaze me is how organisations often organise customer support around their own needs rather than those of their customers. They wouldn’t do this if they had a Critical Friend.
A Critical Friend can also introduce new ideas into difficult discussion areas, and help you take a 360 degree walk around the issues you face. This will help you really think deeply about all the possible solutions, hence becoming more confident with the decisions you are making.
So being a Critical Friend is a mixture of tough love, acting as a sounding board and about injecting new ways of thinking to help organisations?
Yes it is. But above all it’s about being honest and open providing realistic and reflective support so that those you are working with, achieve their goals faster and more efficiently.
If you would like me to be your Critical Friend, please call me for an informal chat on 07971 006 446.